Start a discussion

Using TypeScript? Check out our GraphQL SDK for a fully typed client.

Opening a discussion attaches a new side-conversation to an existing thread. The type determines where messages are exchanged:

SLACK — posts a new Slack thread in a connected Slack channel. Requires slackDetails.connectedSlackChannelId.
EMAIL — sends a new email to one or more recipients. Requires emailDetails.toAddresses.

The markdownContent is the first message of the discussion. For Slack discussions you can also pass slackBlocks (a JSON-encoded Slack Block Kit array) to render rich content in Slack; markdownContent remains the fallback rendered in Plain.

Mutation

mutation createThreadDiscussion($input: CreateThreadDiscussionInput!) {
  createThreadDiscussion(input: $input) {
    threadDiscussion {
      id
      threadId
      title
      status
    }
    error {
      message
      type
      code
      fields {
        field
        message
        type
      }
    }
  }
}

Variables

{
  "input": {
    "threadId": "th_01H8H46YPB2S4MAJM382FG9423",
    "type": "SLACK",
    "markdownContent": "Hey team — can someone take a look at this customer's billing issue?",
    "slackDetails": {
      "connectedSlackChannelId": "csc_01HXXXXXXXXXXXXXXXXXXXXXXX"
    }
  }
}

Send a discussion message

⌘I

GraphQL API

Building Agents

Webhooks

Customer Cards

UI Components

Security